Search Phone

In Personify and TIMSS 6, in the CUS_COMMUNICATION table, there is a column called SEARCH_PHONE_ADDRESS. This field is the phone number with the formatting stripped out. For example,

7035645200

instead of

(703) 564-5200

In both applications you can customize search screens. You can add this field to your search screens so that your CSRs don't have to enter the formatted number when they want to search by phone number.

Applies to: TIMSS6 & Personfiy